Rob Borley
2 min read • 13 October 2025
When OpenAI announced the launch of the ChatGPT App Store, something fundamental shifted.
This is not just another product update. It marks a platform transition that will redefine how software is built, distributed, and experienced.
If Apple’s App Store defined the mobile era, this moment defines the agentic era.
An era where software does not just respond, it reasons. Where every organisation can create conversational interfaces that connect data, tools, and services directly into the intelligence layer that millions of people already use every day.
And, just as in the early days of the iPhone, the window to lead is open. But it will not stay open for long.
When mobile and cloud first appeared, Dootrix helped major UK brands design and deliver their first App Store and Azure experiences.
Back then, no one quite knew what an app was meant to be. The App Store was a blank canvas, and the organisations that moved first did not just build apps they redefined ecosystems. Those that hesitated spent the next decade trying to catch up.
This ChatGPT App Store moment feels the same.
It is not simply about integrating an API. This is designing for a new interaction model where the home screen is now a conversation, and your brand competes for space inside it.
So far, most attempts at AI adoption has happened via copilots, assistants, or automations layered into existing tools.
ChatGPT Apps make AI the front door. The way customers, employees, and partners will now access value direct via the chat interface.
Through the new Model Context Protocol (MCP), these apps can securely connect to live systems, knowledge bases, and APIs.
That means your ChatGPT App can:
Access real data securely
Execute actions such as bookings, queries, and transactions
Respond conversationally in real time, using brand-aligned tone and context
It is the first true marketplace for AI-native software. A place where any organisation can turn its unique capabilities into ChatGPT-native experiences.
Building for this new ecosystem is not just another software project. It sits at the intersection of product design, AI strategy, integration architecture, and data governance. Few teams can span that breadth confidently. Dootrix can.
We understand how to build for emerging ecosystems before they mature, where early design decisions define long-term success. The same strategic, design-led approach that guided mobile and cloud adoption applies again now.
Dootrix has delivered large-scale, cloud-native systems for airports, utilities, retailers, and insurers.
We know how to connect conversational interfaces like ChatGPT safely and reliably to booking engines, authentication layers, and CRMs. Our engineers are already working with MCP, ensuring your systems and data are exposed correctly from day one.
Data privacy, consent, and explainability are essential in UK and EU markets.
Our solutions give you confidence to launch securely, with permission flows and consent wording that meet both OpenAI’s policies and local regulation.
A ChatGPT App is now customer experience.
Our product and UX teams design human-centred, conversational journeys that balance what AI does best with what people find clear and trustworthy.
The UK rollout of ChatGPT Apps is expected in 2026. And you can begin today.
We can help you:
Identify the right use case and measurable outcomes
Prototype quickly against OpenAI’s SDK
Build and test your MCP layer
Prepare your launch strategy for when the platform opens
By the time the UK launch goes live, the early leaders will already be there, the first apps discovered, the first integrations trusted, the first names remembered and customer expectations largely set.
👉 Start your AI Design Sprint
We helped businesses lead through every major digital transition; mobile, cloud, and now AI.
The ChatGPT App Store is the next leap in software distribution and user experience. Those who build early will define what follows.
If your organisation wants to be part of the next revolution, not just watch it happen,
Dootrix is ready to help you build your ChatGPT App now.
Rob Borley