What is the right way to engineer communications within your business? In many businesses, effective and timely communication drives the success of operations. Having the right information at your fingertips drives better decision making and effective management of issues; it can also have a positive impact on your customer and commercial metrics.
So for Heathrow, Europe’s busiest airport, effective communication is imperative to the success of their operations. A dynamic team of 75,000 staff including managers and maintenance are employed to keep Heathrow running smoothly, servicing over 78 million passengers last year.
The Path to Success
Moving away from an SMS based broadcast system, to inbound and outbound in-app messaging, decreased telecoms costs by almost 50% and radically improved operational efficiency. Since the release of our app, Heathrow has continued their track record of success, announcing their busiest half in 2018 and increasing revenue by 2.3% to £1,405 million.
Our work has transformed the way in which large teams work together at Heathrow, we believe this could be a game-changer for hundreds of companies, transport hubs, venues and complex industrial sites.
With teams working at major sporting grounds, conferences, festivals and public events every week, the need to have a cost-effective, accurate and reliable way to manage large audiences is essential.