1 min read • 1 September 2019
Empowering communication
Heathrow’s new incident reporting app allows staff to receive notifications straight to their mobile devices. Meaning the right teams, in the right places, know exactly what they need to do at all times.
Lightening Reactions
The UI has been designed to allow major incidents to have prominence on the screen by using colour. Users can now interact and update incidents with just a few taps, allowing them to react quickly and inform others effectively.
Keeping information flowing
Essential information and reporting now flow easily in both directions. Incidents can instantly be reported by people onsite and relevant notifications or alerts are automatically sent out to the right responders, in the right place, at the right time.
Informing future direction
High-level users have the ability to have an entire end to end picture, allowing them to analyse data over time to inform future decisions, staffing levels, maintenance requirements and even policy changes.
The Path to Success
Moving away from an SMS based broadcast system, to inbound and outbound in-app messaging, decreased telecoms costs by almost 50% and radically improved operational efficiency. Since the release of our app, Heathrow has continued their track record of success, announcing their busiest half in 2018 and increasing revenue by 2.3% to £1,405 million.
“Our partnership with Dootrix enables us to deliver some really cool stuff. If you want to build the best products you have to start with the partnerships which is exactly what we’ve done.”
Andrew Isenman
HEAD OF INNOVATION FOR HEATHROW
Our work has transformed the way in which large teams work together at Heathrow, we believe this could be a game-changer for hundreds of companies, transport hubs, venues and complex industrial sites.
With teams working at major sporting grounds, conferences, festivals and public events every week, the need to have a cost-effective, accurate and reliable way to manage large audiences is essential.