How do you get employees to focus on valuable customer experiences rather than operational transactions? The application of technology has transformed many businesses but what about a sector as traditional as the library?
As one of the leading not-for-profit libraries in the UK, Suffolk Libraries want to pioneer innovative and modern library services and transform the face of their organisation
Realising the future
The app has transformed the experience of customers and employees at Suffolk Libraries. Our application has reduced the cost of hardware by over 20%, as well as increasing customer satisfaction and income generation exponentially.
Our strategic partnership with Suffolk Libraries is an integral part of their success and achieving their 2020 strategy: to transform lives through access to knowledge and resources.
This intuitive self-serve solution has been transformative in helping to manage thousands of daily transactions at dozens of libraries. Following on from strong industry demand for this innovative solution, we’ve created a simple, fast and intuitive new platform for libraries called Verso.
We believe the same system could also improve performance in a number of organisations including retail stores, restaurants, transport hubs, hotels and more where customers could self-serve.